Extremely poor and unacceptable service

I was diagnosed with Malignant Melanoma beginning March 2021. Mt claim for dreaded disease/severe illness was sent to Old Mutual on 29 March. On 13 April 2021 I received an email from Nicolene Samuel's from the claims assessing department advise my claim is approved. U have been following up since then to find out about the payment just to be told that my claim is in the authorisation department to authorize the release of funds whenbI phoned this morning again I was told they nitvso why it is taking so long as payment should have been made already the consultant advised he will follow up and get the team leader to contact me I supp**** both my work and personal email as well as my cell number. Needless to say I have had no feedback. I find this service very unacceptable I have been a client of old mutual more than 20 years If I knew this us the service you get I would never have dealt with tgem