Extremely Poor and Lack of Service from Old Mutual

Good day I just like to share with you the poor, and at times non existant service that Old Mutual has provided me. I took out a policy for each of my two Daughters through Old Mutual, for which i have been paying for many years with out skipping any payments. Unfortunately in February last year I lost my job due to Covid, so I decided to have the policys payed out to my Daughters, as I no longer afford to carry on with the monthly payments. I notified Old Mutual on the 24 August 2020, and informed them of my situation. I filled in all required documentation to cancel the debit order from my bank account, and requested assistance with the payout process. As per indication from Old Mutual, all required documentation has been filled in, and submitted to Old Mutual by my Daughters. the whole process has been one of the most unpleasant experience that i have been through for a long time. Each time you ask for assistance, they seem to take between a week and sometimes two, just to get back to you. I have been transfered from one department too the next, and it seems each person you deal with seem to make up their own rules as they go along, and if they dont have the answer, they just forward the request to another department. Its been now more than 5 months, since I started the process, and nothing has materialized at all. I have made requests to various departments, including their so called complaints department, and still nothing. Its sad that a company like this have absolutely no intention on assisting their customers what so ever, but would rather just keep passing requests to various departments, causing further delays I can only hope that should someone else be considering to invest money with Old Mutual, with all their wonderful promises of a brighter future, to possibly reconsider, and rather go to another institution.

Frustrated, and annoyed Bruce Murray