RM
Refilwe M
1 reviews | Active since May 2023
10 May 2023, 10:46
Extremely low service
Oldmutual doesn't care about customer service I went to release my money on the account I was told it would take about 7 working days I did the instruction on the 21st April I'm still waiting at tsakane mall oldmutual I don't know if it's incompetency or what but I'm extremely upset I don't think I will be doing any business with them if this is how they treat their clients honestly
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
10 May 2023, 10:57Good day Refilwe
We received your review of 10 May 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review of 10 May 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply10 May 2023, 10:57
Official
Good day Refilwe
We received your review of 10 May 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review of 10 May 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's replyOfficial
10 May 2023, 15:49 Dear Refilwe
We received your review of 10 May 2023.
We sincerely apologise for your service experience and the delay in processing the withdrawal.
The disinvestment was processed and currently await pricing.
DISINVESTMENT AWAITING PRICE
This process can take between 3 and 5 working days. This is an automated process and cannot manually be progressed. I am monitoring the withdrawal and will confirm as soon as the funds is paid into your bank account.
Kind regards
We received your review of 10 May 2023.
We sincerely apologise for your service experience and the delay in processing the withdrawal.
The disinvestment was processed and currently await pricing.
DISINVESTMENT AWAITING PRICE
This process can take between 3 and 5 working days. This is an automated process and cannot manually be progressed. I am monitoring the withdrawal and will confirm as soon as the funds is paid into your bank account.
Kind regards
Best regards,
Old Mutual's reply10 May 2023, 15:49
Official
Dear Refilwe
We received your review of 10 May 2023.
We sincerely apologise for your service experience and the delay in processing the withdrawal.
The disinvestment was processed and currently await pricing.
DISINVESTMENT AWAITING PRICE
This process can take between 3 and 5 working days. This is an automated process and cannot manually be progressed. I am monitoring the withdrawal and will confirm as soon as the funds is paid into your bank account.
Kind regards
We received your review of 10 May 2023.
We sincerely apologise for your service experience and the delay in processing the withdrawal.
The disinvestment was processed and currently await pricing.
DISINVESTMENT AWAITING PRICE
This process can take between 3 and 5 working days. This is an automated process and cannot manually be progressed. I am monitoring the withdrawal and will confirm as soon as the funds is paid into your bank account.
Kind regards
Best regards,
Old Mutual's replyOfficial
12 May 2023, 15:48Good day Refilwe
We refer to your review of 10 May 2023.
I sincerely apologise for your service experience. I confirm that the payment was finalised on 11 May 2023.
The funds should be available in your bank account within 24 hours of date of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We refer to your review of 10 May 2023.
I sincerely apologise for your service experience. I confirm that the payment was finalised on 11 May 2023.
The funds should be available in your bank account within 24 hours of date of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply12 May 2023, 15:48
Official
Good day Refilwe
We refer to your review of 10 May 2023.
I sincerely apologise for your service experience. I confirm that the payment was finalised on 11 May 2023.
The funds should be available in your bank account within 24 hours of date of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We refer to your review of 10 May 2023.
I sincerely apologise for your service experience. I confirm that the payment was finalised on 11 May 2023.
The funds should be available in your bank account within 24 hours of date of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,