Extremely irate

I've been trying to withdraw my two pot savings for the past 3 weeks i keep get an error message stating that i don't have a product that qualifies me for this withdrawal, I've called the call center numerous times the agents can see the funds but I can't withdraw it on my side. I've been told that your I.T department is working on a resolution but its been 3 weeks now surely it doesn't takes that long to resolve a technical glitch. Can someone tell me how I can access my savings.