Extremely immoral customer service Nedbank and Old Mutual Investments

Extremely immoral customer service Nedbank and Old Mutual Old Mutual Disappointing service costing me Thousands of my hard-earned money I want to make a formal complaint about how Old Mutual (through Nedbank) has handled my investment savings account because I don't think I've been treated fairly, there isn't enough clarity, and their communication is very bad. I reached out to Old Mutual to resolve my queries on September 25, 2022, but I have not received any feedback. I am disappointed with the unacceptable service. During my first investment consultation, I thought that their consultant would be the one to suggest the portfolio fund, given that they worked for a bank and that their policy was to put the customer first. To date, my appointment consultant has not gotten back to me. I am not clear if it’s Old Mutual or Nedbank that’s handling my query. What I’m clear about is the fact that I am being billed monthly for services not rendered. I certainly will not recommend their investment to anyone. Ned Bank I am with Old Mutual Investment, and I need feedback urgently because I would rather have an institution that takes my money seriously.