Extremely horrible experience

<p>I had a policy with Old Mutual and i called their call centre to cancel it and i spoke to a lady who advised what was need to cancel and said i could go to the branch if i wanted and they would assist.<br />I went to the branch in Diepkloof and i spoke to a guy gave him all the things they needed and i sent through the details to their head office. I explained that i wanted the money deposited into the FNB account which i did provide them with a bank statement.</p> <p>On the 23rd i received an sms from capitec saying money has been deposited by old mutual so i immediately called them and someone said they will call me back. On the very same day i received a call from a lady called Maggie and she advised me that she is the one that did the transfer and unfortunately she put it in the wrong account so i need to go to capitec and ask them to reserve it as the is nothing she can do. I told the lady i wont do that because it's not muy fault they need to find means to sort it out then she said she will call me back.<br />The lady never called back so on monday i called back and spoke to a guy who was rude to me and told me that the is nothing he can do i will need to wait for a call back as it will be a duplicate query should he send it through., so i waited for their call. I called them again the following day and they transferred me to Busi who is said to be the supervisor and i explained the situation and she advised that she would speak to the team leader of the person who was at fault because when she checked she could see the fault was from their side. The team leader of that person never called me back nor did Busi.<br />I took my time again and called the lady magie and asked what was happening and she advised that she is waiting for her head office to reply to her. Im guessing till today head office still hasn't responded because i haven't heard a call from them. The lady was rude when i called and told me that i need to be patient.<br />I called looking for Busi and i was told she is on leave.<br />I dont understand what customer service is being provided when im the one who constantly needs to be following them around with the mistake they made from their side.<br />I sent the MD's PA an email on friday explaining all this and no one has bothered to call me or take my query serious.<br />What type of company doesn't want to take responsibility for their mistake.</p>