Extremely Frustrating Experience with Old Mutual's Payment Processing and Customer Service*

*Rating: 1/5*

I am writing to express my extreme dissatisfaction with Old Mutual's payment processing and customer service. On 23 November 2024, I initiated a two-pot withdrawal, but unfortunately, I have yet to receive my payment.

What's even more alarming is the complete lack of communication and updates from Old Mutual. As a client, I expect timely and transparent communication regarding my transactions. Instead, I've been met with silence, forcing me to make repeated follow-up calls to inquire about the status of my payment.

Each time I call, I'm assured that the issue will be escalated, and a manager or supervisor will provide feedback promptly. However, these promises have been consistently broken. It's now been two weeks since I submitted a formal complaint, and despite assurances of a resolution or update, I've heard nothing.

The lack of accountability and poor communication from Old Mutual's customer service team is appalling. As a client, I deserve better. I urge Old Mutual to review their internal processes and improve their customer service standards to prevent similar experiences for others.