Extremely Frustrated – Still No Resolution on My Old Mutual Points!

I am beyond frustrated with Old Mutual and the way they have handled my query.

I have completed all their surveys, visited the Bayside branch in tableview at least six times, and even opened a Money Account just to redeem my Old Mutual points. Yet, every time I try, I’m told there are “no points to redeem.”

Each visit to the branch has been an exercise in patience. I’ve spoken to staff many of whom are casually taking selfies and every time I’m told “they're sending my query off.” Nothing ever gets resolved. To be honest, I no longer trust a word the staff says when I leave the branch.

This has been a complete waste of time and energy, with no transparency or accountability from Old Mutual. I am demanding answers and a resolution, this is unacceptable.