MH
Monique H
1 reviews | Active since Nov 2011
15 Jan 2020, 10:09
EXTREMELY FRUSTRATED CUSTOMER
We have an Orion Group Provident Fund with Old Mutual. Two of our employees retired in December and we can't get any single person to advise us exactly how to go about exiting the fund and purchasing an annuity for them. Each department deals with only one section of the system and can only assist with their section. Everything is online or done by e-mail with insufficient information.
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Old Mutual's replyOfficial
15 Jan 2020, 10:54Dear Monique
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent SellidonOld Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent SellidonOld Mutual Complaints Management
Old Mutual's reply15 Jan 2020, 10:54
Official
Dear Monique
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent SellidonOld Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent SellidonOld Mutual Complaints Management