Extremely Disappointed with Delayed Payment and Poor Service

I am extremely frustrated with the service I’ve received from Gap Cover Old Mutual. It has been well over the 21-day waiting period, and I still haven't received the payment for my claim, despite submitting all the required documentation on time.

I expected a professional and timely response, as promised by the company, but instead, I've been left with no communication or resolution. This delay has caused me significant inconvenience and stress, and it’s completely unacceptable for a service that is supposed to provide support in times of need.

I am deeply disappointed by the lack of urgency in handling my case, and I would caution others to reconsider their choice if timely payments and good customer service are important to them. I will be taking this further if the issue isn’t resolved promptly.