TS
Thomas S

1 reviews | Active since Jun 2010

02 Jul 2015, 07:48

EXTREMELY Bad Service and Feedback....

In the last month (June 2015) I have contacted Old Mutual telephonically to get forms to do an early surrender of my retirement annuity policy, as well as forms for an interim change of beneficiary.<br> <br> Lucid promises made by the operator both times on the other side that I would receive the necessary forms by email during the day.<br> <br> HAHAHAHAHAHA...<br> <br> Sounds like an attorney or insurance broker...lies and more lies.<br> <br> No forms, no contact, nothing from their side!!!!<br> <br> This is a truly sad state of affairs for a company that I once supported and liked. <br> <br> Now I will not even permit them to sweep the street in front of my fence.

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Replies (1)
Old Mutual
Old Mutual's reply02 Jul 2015, 07:58
Official
Hello grumpyowl,

Thank you for bringing this matter to our attention. We will investigate this and be in contact with you.

Regards
Nicolette du Toit
Complaints Management