Extremely bad Customer Service , trully disappointed with organisation.

On the 03.10.2018 I have made contact with contact center in Pinelands Head Office , I was assisted by Gomo the consultant who sounded very annoyed for the fact that I wanted to add my 4moths old son on the funeral cover to my surprise I was informed that I do not have any it was cancelled on the 14.11.2017. I was very shocked and upset at the same time and the sad part she told me that I personally contacted the call center for cancellation I then requested to speak to the Manager (Rayfeal) to ask for the recording he then said they don't cancel policies over the phone I need to go in the branch they will investigate.I then went into the branch Promenade and Consultant Be***a Mbityi told me that the policy was active according to his screen the she contacted the Centre they told the very same thing that I was told that I has been cancelled I was informed by the Advisor that these nothing they can do they will log a fault ,My concerned is what if something happen to me and my family now , yes admit that I was not noticing that the money was not going off because I had a positive balance on my account since I was expecting a baby. Busisiwe Nkomo gave me a call to tell me that they made a mistake from their side to cancel it so now if I still want it to be activated I need to pay starting from November last till up to date which will cost me R2800 and I refuse to pay this amount for their mistake if they can make this kind of mistake how am I suppose to even trust them going on forward. I have been having an Investment , educational and funeral plan for more than 5years now and my mistake was to add my brother last year on the policy . All I want now is to move my services some where else.

Regards Vuyokazi Ndengane