EXTREMELY BAD CLIENT SERVICE

<p>i have a Life cover policy with Old Mtual Greenlight since 2011, last year i added benefits in the policy and i am being told they lapsed because of missed premiums. i am currently paying around R800 per month through stop order on my salary and i am very surprised by this. i called the customer care line and arranged for the outstanding money to be taken from my bank account but still the policy reflects arreas and other benefits have been taken off. none of the consultants have been able to assist me and even the customer complaints section have not been responding on my emails. One advisor even tried to scoop yet another policy from me, telling me i should rather take a new cover and let go of the old policy. i am really frustrated about this and its not the first time old mutual has let me down. they have really lost their touch. I raelly dont know what will happen if i or one of my family dies today as currently we are not covered and no one is bothering to take responsibilty. all my money from the year 2011 has been flushed down the drain. No one should ever consider taking up a life or funeral cover with old mutual.</p>