Extremely Angry Customer

I am writing this complaint with the such disatisfaction and disappointment towards Old Mutuals call center.

I have been waiting for old mutual to pay me out for over a month for policy ***7. Everything I go to the branch they have to contact the call center and the call center will either ask as for different documents every time a follow up is made. I sent all the documents and I have not been paid to date which is over a month due now and going onto the 2nd month.

The incompetence of the call center is so disgusting, the agents are extremely rude and don't seem to know what they are doing. OLD MUTUAL is so quick to take money from me. On a monthly bases but drags their feet when I have to get my money. This is not a loan I don't owe OLD MUTUAL anything instead it is my money that you're holding hostage.

I have been a loyal customer of this useless financial institute for years and it is so heart breaking that we as long outstanding clients have to beg and plea for our rightful money.

Can I have my money in my account in the next 2 days,this delay is unacceptable and disrespectful. OLD MUTAUL needs to learn to value their clients instead of treating us like piece of trash.

I need this to be sorted out within 1business day and the funds to be in my account on the 2nd business day. I have done my part and all that your consultants requested,now it's time to pay me my money

Regards, Suzan Ngoako