EXTREMELEY BAD BAD

Dear Peter We have a burial society policy with Old Mutual, and I've submitted the required documents multiple times after one of our members lost a loved one. It's been over a month now, and we're still waiting for the payout. The family is upset and blaming us, as Old Mutual has not responded. Here in Johannesburg, we really miss Francis Ledwaba—he used to handle society's claims much more efficiently, and we never had issues with him. Now, it's the start of another month, and Old Mutual is expecting the family to continue paying for a policy that hasn’t even provided the promised benefit. Is this a **** or what? This is really frustrating, family members are fighting the society?????

Regards Zanele