******* experience bolstered by ******* People.

Wow, where to start. I left my employer in July 2023. I filed for withdrawal of my provident fund on 3 April 2024. I went through the standard process and was given a 20 day turnaround for payout. I started checking in on progress at beginning of May 2023 when things became extremely frustrating. It took the Old Mutual Superfund department almost a month to work out the fund went into Liquidation and I was referred to a Sheldon Hendricks.

I can wholeheartedly say, if you ever have the displeasure of dealing with Sheldon, do not believe a single thing the man types, its all a lie!

I app**** for a 50% hardship payment which was approved on 9 July 2024, but thanks to the stellar filing services of my rep, Sheldon, he misplaced my original claim form, as well as the second and it was only recorded once I had sent my 3rd. I am sure you can imagine with their SLA turnaround times this process took the better part of 2 weeks with an unnecessary amount of admin. Payment of the 50% 'hardship' was received some 6 weeks later.

Since then it was silence from Sheldon and the team over at Superfund Liquidations until 10 December 2024 when the liquidator confirmed everything is set, you cant pay the balance to the members. Because Sheldon is so incredibly busy losing paperwork, on the 19th of December 2024 I was told a maximum of 15 working days to receive payment. I sent another email into the Old Mutual black hole this week to check if it was all on track, and then decided to phone the call center today to learn - surprise surprise - Sheldon Hendricks has not filed a claim for payment yet. From experience this process is 2+ weeks and then another month for payment.

If you enjoy frustration and getting **** to daily, put your money with Old Mutual. If not, there are several other funds in SA that do a far better job of telling you how it is.