1 reviews | Active since May 2017
Expectationally poor service from Old Mutual REF: --GSENQ***--
<p>Old Mutual has mixed up my policy information and I have been laising with Old Mutual for more then a month and no joy having my policy admend. I have called them numeruous times.</p> <p>Today i got a message wishing Miss J Singh happy Birthday. I have provided all the proof that i am not miss Singh But nothing was done since the 6 of April.</p> <p> </p> <p>As indicated in my emails below</p> <p> </p> <p>Good Day</p> <p> </p> <p>Please note, I am Leonsha Lesley-Anne Jaarts, I DO NOT know a person J Singh.</p> <p>I have sent a email with all my proof that this ID number belongs to me, Please investigate and rectify this URGENTLY as I am being debited every month for this policy.</p> <p> </p> <p>From: GS Enquiries ********** <br /> Sent: 10 April 2017 11:08 AM<br /> To: Leonsha Jaarts</p> <p> </p> <p> </p> <p><br /> Subject: RE: 69299MF ********** 4 SINGH J - REF: --GSENQ ********** --</p> <p>Dear Leonsha Jaarts<br /> <br /> Thank you for your request of 6 April 2017.<br /> <br /> Please refer to the attached policy information and indicate the errors to be corrected.To open the document with your date of birth. Please use the format: YYYYMMDD. For example if your date of birth is 22 April 2016, you will enter ********** 2.<br /> <br /> If you are unable to open the attachment or have any queries please call our Group Schemes Call Centre on ***. Their operating hours are: Monday to Friday from 07:30 to 17:00.</p> <p>Rate My Service</p> <p>We value your feedback and would appreciate it if you could complete the simple survey below:</p> <p>Based on this service interaction, would you recommend Old Mutual to a friend/relative?</p> <p>Simply click on the corresponding number:<br /> <br />Definitely would not<br /> recommend Old Mutual<br />Definitely would<br /> recommend Old Mutual<br />Regards</p> <p>Mbasa Ngese<br /> Client Support Consultant</p> <p>MFC Email Service Centre<br /> Old Mutual Life Assurance Company (SA) Limited<br /> Licensed Financial Services Provider</p> <p>***(telephone)<br /> ********** (email)<br /> --GSENQ ********** -- (reference) </p> <p>www.facebook.com/OldMutualSA | www.twitter.com/OldMutualSA</p> <p> </p> <p>www.oldmutual.co.za</p> <p>----- Original Message -----</p> <p>From:<br />Leonsha Jaarts ********** />To:<br ********** />Sent:<br />Thursday, <strong>April 06, 2017 5:46AM</strong><br />Subject: <br />REQUESTING POLICY DOCUMENTS<br />Attachments: <br />2017-04-06 (1).pdf</p> <p>Good day<br /> <br /> Please note I have a policy with Old Mutual and I am requesting my policy documents, Please find attached all my personal documents as there is a mix up with this policy.<br /> <br /> Leonsha Lesley-Anne Jaarts<br /> ID: <br /> Contact: <br /> <br /> <br /> enquires<br /> <br /> [Leonsha Jaarts Email signature]<br /> <br /> <br /> </p> <p> </p> <p> </p>