Exemplary service execution at Old Mutual

After explaining what my expectations are to Thobeka Takela she carefully listened to my query/concern/complaint regarding a disinvestment I had app**** for in the past, Thobeka escalated my issue amicably and explained to her escalation colleague Mr Erafaan Kannemeyer in complete and shocking detail. Shocking because usually hand offs are careless from call centre staff.

So impressed am I with this teamwork from Thobeka and Erafaan, thier empathy and willingness to somewhat go the extra mile as I expect every representative of an organisation to do, that I thought this interaction deserves a public kudos for these two colleagues. Mr Erafaan has already escalated my issue and I am only sure positive results will amount.

Thank you for making my day Old Mutual. Give Thobeka and Erafaan a special gift for how they have made me feel today. Thanks guys High ten to you both.