Exceptionally poor service

<p>After discussing a policy with an OM mandated broker on 23 Feb I dedided to surrender a policy and invest in another more suitable product. I requeted a form telephonically and was promised it within 10 minutes. It never arrived. I queried with the broker on 28 Feb if she had a surrender form and she told me she was too busy to deal with me because it was financial year end. I emailed the call centre requesting a form on 1 March - so did the broker. It arrived on 4 March. Meantime the broker clearly did have a copy as she mailed it to me on the 3rd. I ran around looking for an OM branch, had to do a 15km trip to find one, where the staff didn't want to verify my ID and proof of address but eventually a branch manager did. I returned the forms via email on 6th and failed completely to rec any auto response or acknowlegement of the request. I telephonically queried what was happening to the surrender today, 8th, and was told it will take 10 working days to "verify" i am who i am and my banking details supp**** actually belong to me. 10 days? Really? Pathetic. I can't get my own funds out of this useless organization, who i think grossly underperforms financially anyway. Which is why they won't be getting another cent from me EVER. I decided to move my Nedbank bond as well i am so sick of the slack service and lies OM - Nedbank is as bad as the OM group they belong to. You now lose over R1m in interest revenue over the remainder of my bond....and i am just one customer. Imagine how many of the unhappy ones here could do the same. Want to explain that to your shareholders?</p>