AS
Ayanda S

1 reviews | Active since Aug 2012

01 Jun 2020, 18:37

Excellent Service delivery at Old Mutual Pretorius branch

1) From outside before you enter their branch (Pretorius Street) there is a clear sign that tells what to do as far as COVID 19 is concerned; 2) When you enter, you are warmly welcomed and sanitized; 3) Seats are clearly marked to ensure social distancing; 4) Waiting period is reasonable; 5) I was treated professionally at counter 3; 6) My request was attended to in a prompt and precise manner.

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Replies (1)
Old Mutual
Old Mutual's reply04 Jun 2020, 07:16
Official
Dear Ayanda

Thank you for making the time to tell us about the excellent service you received from the Pretorius Street branch. I will be sure to pass this message to the branch manager. 

Thank you once again for the feedback.

Old Mutual treasures your loyal support.

Warm Regards

Liesl Kerchhoff
Old Mutual Complaints Management