GD
Gugulethu D

1 reviews | Active since Jul 2013

10 Feb 2020, 16:53

Excellent service

I insured my sister in law and she was discovered Wednesday night that she had passed on and her body was decomposed. Government forensics advised us to bury her as quickly as possible. Friday morning l sent through the required documents. They responded and said the claim would be paid out in less than 24hours but in less than 6 hours l received the payment and we paid the undertaker and we were able to bury her in a dignified way in kzn. Thank you very much for the the quick and efficient service. Exceeded my expectations. Thank you

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Replies (1)
Old Mutual
Old Mutual's reply11 Feb 2020, 08:36
Official
Dear Gugulethu

We are very sorry for your loss. 

Thank you for making the time to tell us about the excellent service you received during this difficult time. We are very happy to receive this feedback from you.

Old Mutual would like to thank you for remaining a loyal customer.
Warm Regards

Liesl Kerchhoff
Old Mutual Complaints Management