WP
William P

1 reviews | Active since Sept 2015

17 May 2016, 07:26

Excellent performance and dedication by Old Mutual Employee. Mr. Jack October

<p>Dear Mr. Jack October:</p> <p><strong>Benefit Allocation Specialist</strong></p> <p><strong>SARAF Death Claims Team</strong><br /><strong> Closed Book - OMSTA </strong></p> <p><strong>Old Mutual Life Assurance Company (SA) Limited</strong></p> <p> </p> <p>On behalf of the Payne Family and Siblings, I would like to extend our appreciation for the amazing work done by you on our deceased Fathers financial matters. The endless hours that you have spent working on this issue, and the professionalism that you have portrayed has impressed us all immensely and we deem ourselves honored to have had you as a contact person for Old Mutual.</p> <p>We had been following each process of this matter as it was one of the most important ones that we have done thus far and its success was of the utmost importance to us. Seeing your diligence, self motivation and focus has been a source of motivation for the rest of us and the family as we see a positive air in your department and Old Mutual in general. We hope that this positivity flows into other persons and your everyday work and subsequent projects as well.</p> <p>We as a family and siblings would like to inform and bring your success following your ability to be absolutely dedicated to Old Mutual’s attention. Thank you once again for all your effort especially since you worked non-stop on our queries and issues regarding our Fathers Contracts.</p> <p> </p> <p>Kind Regards,</p> <p>Henry Payne and Family</p> <p> </p>

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Replies (2)
Old Mutual
Old Mutual's reply17 May 2016, 10:16
Official
Hi William, Thank you for bringing this to our attention. We will investigate and contact you directly to resolve. Kind regards Carol Olckers Complaints Management
Old Mutual
Old Mutual's reply18 May 2016, 07:54
Official

Thank you for making the time to tell us about the excellent service you received from Jack October. I will be sure to pass this message to him and his manager. Thank you once again for the feedback. Old Mutual treasures your loyal support. Regards Carol Olckers Complaints Assessor