AM
Antoinette M
1 reviews | Active since Jan 2010
09 Jul 2015, 12:07
EXCELLENT AND COMMITED CUSTOMER SERVICE
I've been dealing with Old Mutual for about 2 years wrt Pension Fund Surplus. I was waiting for the interest to be paid and been calling and e-mailing the call centre and just didn't get very far. Out of the blue I received a call from Marsha Jansen a Customer Service Specialist and she told me she saw the e-mail trail and wanted to inform me that she would handle my query and told me exactly what was required. I immediately dealt with the issue and sent her the required information and received an e-mail from her this morning to confirm that payment was authorised. WISH THERE WERE MO'RE MARSHA'S IN THIS COUNTRYwell done and thank you so much for your kind assistance
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Replies (1)Old Mutual's replyOfficial
09 Jul 2015, 12:16Hello tonyadie,
Thank you for making the time to tell us about the excellent service you received from Marsha. I will be sure to pass this message to Marsha and her manager. Thank you once again for the feedback Old Mutual treasures your loyal support.
Regards
Carol Olckers
Complaints Management
Thank you for making the time to tell us about the excellent service you received from Marsha. I will be sure to pass this message to Marsha and her manager. Thank you once again for the feedback Old Mutual treasures your loyal support.
Regards
Carol Olckers
Complaints Management
Old Mutual's reply09 Jul 2015, 12:16
Official
Hello tonyadie,
Thank you for making the time to tell us about the excellent service you received from Marsha. I will be sure to pass this message to Marsha and her manager. Thank you once again for the feedback Old Mutual treasures your loyal support.
Regards
Carol Olckers
Complaints Management
Thank you for making the time to tell us about the excellent service you received from Marsha. I will be sure to pass this message to Marsha and her manager. Thank you once again for the feedback Old Mutual treasures your loyal support.
Regards
Carol Olckers
Complaints Management
