AM
Antoinette M

1 reviews | Active since Jan 2010

09 Jul 2015, 12:07

EXCELLENT AND COMMITED CUSTOMER SERVICE

I've been dealing with Old Mutual for about 2 years wrt Pension Fund Surplus. I was waiting for the interest to be paid and been calling and e-mailing the call centre and just didn't get very far. Out of the blue I received a call from Marsha Jansen a Customer Service Specialist and she told me she saw the e-mail trail and wanted to inform me that she would handle my query and told me exactly what was required. I immediately dealt with the issue and sent her the required information and received an e-mail from her this morning to confirm that payment was authorised. WISH THERE WERE MO'RE MARSHA'S IN THIS COUNTRYwell done and thank you so much for your kind assistance

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Replies (1)
Old Mutual
Old Mutual's reply09 Jul 2015, 12:16
Official
Hello tonyadie,

Thank you for making the time to tell us about the excellent service you received from Marsha. I will be sure to pass this message to Marsha and her manager. Thank you once again for the feedback Old Mutual treasures your loyal support.

Regards
Carol Olckers
Complaints Management