Exasperated: 28 Days and still waiting: Old Mutual Client Service must be the Worst in the Industry

Old Mutual just don''t care. I have a dozen different products and have been a customer for over 50 years. Last communication from an advisor was 10, 20 even 30 years ago! Old Mutual and their "accredited" financial advisors take a fee from my investments but provide no service. Most recently I have been waiting 28 days for Client Services to respond to a written eMail query. The help centre is a disgrace - my calls just terminate after 15 sometimes 20 minutes! I have dealt with some helpful and knowledgable advisers, however they then just pass my enquiry into some back office void. Even the complaints department do not respond!