CB
Christiaan B

1 reviews | Active since Apr 2013

30 Nov 2022, 07:23

EVERYONE CANCEL YOUR OLD MUTUAL. Run while you can!!!!

For the last two years, I've been trying to update my contact information with Old Mutual to allow me to login to my online policy to see what's been happening. They've done nothing. Also, for the last 14 months I've asked Old Mutual to check their system. They've been sending me someone else's confidential statements to my email. Also, sending emails to me when the above-mentioned person don't have money in their account for the premium to be deducted. I've contacted Old Mutual arbitration and they have ignored me. I've gone at the Ombudsman previously and Old Mutual informed Ombudsman that they have resolve it, which is a lie. I still can't log in, more than two years. Recently, I've made an inquiry to close my pension fund and I was advised that I can take out the full amount. Later when wanting to proceed, they ask for documents not related to me. They assumed that, I emigrated, when in actual fact, I'm just working abroad. Now the personnel I've been dealing with said they referred all information to their management to review so they will no longer be replying to me. The normal Old Mutual attitude. I've had so many different advisors over the last 6 years. Old Mutual is pathetic. I've informed them recently to stop deductions from account towards pension. They ignored me and continued to take the money anyway. EVERYONE GET AWAY FROM OLD MUTUAL AND GO TO AHR!!!! OLD MUTUAL IS TRASH! I can't even log a complaint correctly on their system, all because I don't have south african phone number.

0
Replies (4)
CB
Christiaan B's update30 Nov 2022, 07:44
Reviewer Update
Guaranteed that none of you took the time to read my actual complaint. So I get a copy and paste response with a change in the date. Why am I not surprised.
CB
Christiaan B's update12 Dec 2022, 09:27
Reviewer Update
Old Mutual decides which of the questions they want to deal with and which ones they will ignore. Read all about it on my twitter postings. Currently being retweeted by "Security News" and "Cyber Security News". I'll share it to your Facebook comments shortly. That way I know that I must be seen.

CB
Christiaan B's update12 Dec 2022, 09:28
Reviewer Update
You don't have to reply privately, you can reply publicly. I'll share everything eventually anyway.

Old Mutual
Old Mutual's reply12 Dec 2022, 10:42
Official
Dear Christiaan 

We have requested that the questions be answered.

Regards
Old Mutual Complaints Management