DB
Diann B
1 reviews | Active since Nov 2018
19 May 2025, 16:08
Estate Late
Appalling Service
I am absolutely appalled by the attitude and service that Old Mutual Fiduciary have given me. I am the sole beneficiary of my ex-husbands estate. He died on 8th May 2021. I submitted all relevant documents via my lawyer. We dont hear a thing, eventually after numerous phone calls, some "clerk" tells me that they have misplaced the original Will. I have been shunted from pillar to post, no one seems to know whats going on. NO ONE contacts me with an update. Its as if everything has been forgotten and put into file 13. I am disgusted with Old Mutual.
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Replies (1)Old Mutual's replyOfficial
19 May 2025, 16:13Good day Diann,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2025, 16:13
Official
Good day Diann,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
