Epic Journey of incompetency

Now I'm not one to complain a lot, if anything I am always for the business and try to look into the bright side of things. However, this one has to be the most ridiculous experience I've ever had.

Let me take you through my journey, filled with dates and paper trails, emails and incompetence. This journey will probably end up with the ombudsman somewhere, I don't know. I have had a greenlight policy with old mutual since May 2018. I had a financial advisor assigned to my account, I won't mention his name, contact me if you want it. I have been paying my policy since then.

Now the problem starts with a simple request to change the debit order date, which I have done in a flash with my other policies I have with other companies which are Old Mutual's competitors. Now my debit order date is supposed to change from the 25th to the 28th of the month since I have a new salary date because I changed jobs.

My first point of contact of course is my financial advisor, of which he does not reply on any of the platforms. I contact him on May 24, I realise that he probably is not working for OM or something terribly wrong happened to him.

I decided to reach out to Customer Care and my financial advisor again on the 28th after the missed premium and asked for a special debit, no reply, I reached out on the 11th of June again, no reply again on the 29th of June. Finally got a reply to the message I sent on July 05, reference CCCPC***4 where they told me that my request has been amended.

At this point I am expecting a double debit right, I don't, I call in, finally get through an agent who tells me my policy has been cancelled. CCC***4, and says the only option Is to reinstate it and sent me a few forms which I comp**** and filled.

I am writing today because I am pretty convinced that the process I started in May might go on until the end of the year. I have never had to sweat so hard just to change a debit order date. The amount of dismissive behaviour and ignorance I went through does not reflect Old mutual.

I just want this sorted out, I want my policies reinstated, I want a new financial advisor and I want to move on from this situation. Right now it sure does feel like I was ******* into taking a policy and no one really cares what happens now that I have started paying.