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nthabi N

1 reviews | Active since Jun 2017

25 Oct 2023, 09:06

Enquiry added A new enquiry by Old Mutual was added to your October report. ENQUIRY DATE 16th Oct 2023 ORGANISATION NAME Old Mutual

I called Old Mutual a few weeks ago to ask them to change my debit order date to later as I had resigned from my previous position. I was told that it was not possible to do that as Im only left with 2 months to pay off my loan. To my surprise I now have an enquiry for a loan on my credit profile. Is this how Old mutual does Business ???? Can you please remove the enquiry on my credit profile as I had not requested for a loan or any of your products

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Replies (1)
Old Mutual
Old Mutual's reply25 Oct 2023, 09:15
Official
Good day  Nthabi

We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information. 

Regards 
Shannon Wentzel
Old Mutual Complaints Management