Empty promises

<p>I have app**** for a consolidation loan with old mutual finance. I spoke to Keegan from the direct sales call centre. I qualified and received a quote which I accepted and send back with the required documents. There was an issue with a fnb personal loan that was disputed as it was debited twice the same month. They asked me to get proof of that and I provided them with a settlement letter as I had settled the fnb personal loan. Up to today I have had no further feedback. Keegan had said he is submitting the settlement letter to their credit department last Wednesday. He never responded to my emails Friday and today when I asked what is happening. And he is not returning my calls either. I can't u</p>