Empty Promise and poor service

<p>When you loose a loved one you dont want a constant reminder from organizations such as Old Mutual to keep reminding you that you have lost your loved one.According to the Old Mutual promise, Claiming retirement annuity fund takes only a month.It has been months since we submitted our claim, months.Everyone is story after story.And then there is this Lungi person ( ********** ) that never answers her phone.You will been transferred from number to number when enquiring about your claim.It took old Mutual a month of calling and confirm our banking details.Week after week we are promise that we will get the money next week.A month has passed and we are given the system nonsense story.You visit the branch and you are told that you will get the money next week or we must communicate with the surviving spouse, what do we have rights as beneficiaries??? We just want to move on.Heal from all this.</p>