Emotional drained

I am extremely frustrated with Old Mutual’s handling of my retirement claim. I was assured that the funds would be in my account within three days, yet it has now been over two weeks with no resolution. Each time I reach out for an update, I am asked to send my details so they can "check," but nothing ever gets checked. When I do receive a response, I’m simply redirected to someone else, who then passes me along again—creating a never-ending cycle with no clear answers.All I want is my money, and this runaround is completely unacceptable for a retirement claim, not a Two Pot. It’s disappointing that a process meant to provide security is causing such unnecessary stress.