nM
nato M

1 reviews | Active since Mar 2018

10 Aug 2018, 14:20

Embarrassing service by silver mall Old mutual

Old mutual silver mall will never treat us like customers. They thought we are their children as the stuff just go up and down without helping us. How possibly it is to wait 2 hours for Tax certificate. It is embarrassing service indeed.

0
Replies (2)
Old Mutual
Old Mutual's reply10 Aug 2018, 15:52
Official

Dear natokpn

I acknowledge receipt of your complaint. Please accept my sincere apology for the poor service you have experienced when visiting our branch. This matter will be investigated and I will contact you directly in this regard.

Regards

Carol Olckers

Complaints Management

nM
nato M's update10 Aug 2018, 17:50
Reviewer Update
Not to be solved, since well manager defend that poor service by saying is comprehensive. Non will be solved