Emailed TWICE!, 2 weeks, no response!

My mother passed away on 26-7-2015, I immedietly emaild Groupschemes, after 15 minutes on the phone (That costs me too much) no response received as of Aug 10, I emailed again and on the website... no response.... I cannot afford to call them, because it takes almost as long as trying to call telkom! I need to register a claim and get the funds paid out, I am the executor of the will, and need to pay the funeral director too... so far everything out of my pocket! This is crazy!