Educational Policy 7 years trying to claim

This is the worst service I have ever received. Planning to cancel all my policies old mutual. My mother passed away in 2009 and she had 3 policies with OLD Mutual<br> 1- Annuity Policy - No beneficiary still sitting with the Board<br> 2 - Policy that my bother is the beneficiary of<br> 3 - Educational policy that I am the beneficiary of <br> <br> I have been struggling since 2009 to claim from this policy with no luck eventually thought my luck has changed as the guy from the branch was informing me that I need this documentation to claim. Took a day of from work and did the claim only to find out the week after that; that I need to go to the branch again as there is a new system where the claim must be done now. A ready wasting my time; went to the branch again did it again. Now there is a problem as they are confused between branch and claims as the Guy from the branch states to them that is for the educational policy they come back every time with this annuity policy. <br> <br> I need to urgently speak to a Head Office manager as this is just bad service on a different level. <br> <br> My contact is ***<br> Policy number is ***