Education policy

My daughter turned 18 years. She went to claim for her education policy. She was told that it was 2 in 1 policy. They paid the first part on the 4th of October. It was paid in the estate account of her father. Name Ntsako Shingange id no ***. The deceased id no is ***. We submitted everything even the part payment form with school account number. Policy number 69668P***