Education Plan Claim

Since last year my granny and i have been up and down to old mutual, for my education plan. My dad is deceased and he is the one who joined old Mutual. My claim Is now more than a 3 months all I get is SMS. I went to Old Mutual Parktown which is closer to my school to do a follow up they didn't help me said i must go where i claimed. this is exhausting i just started my first year at the university and i only go home once how will I get to go the branch, i went there 3 times already they say it is still processed. its over a month now.