AM
Asanda M
1 reviews | Active since Jan 2021
22 Feb 2021, 11:47
Education plan
I'm very disappointed with the lack of service delivery from this company. I have been trying to get my statements from my education plan for 2 weeks now. The call centre does not even answer our calls, the WhatsApp line is completely USELESS! I regret taking a policy with old mutual and would not recommend it to anybody. It shouldn't be this hard to get a statement from my policy, that's my hard earned money so I have every right to keep track of it. I cannot stay with such an unprofessional company anymore please get back to me as I would like to cancel this policy with you!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 Feb 2021, 13:25Good day Asanda
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Feb 2021, 13:25
Official
Good day Asanda
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
AM
Asanda M's updateReviewer Update
22 Feb 2021, 13:30Can you not send my statement and get somebody to call me!
AM
Asanda M's update22 Feb 2021, 13:30
Reviewer Update
Can you not send my statement and get somebody to call me!
AM
Asanda M's updateReviewer Update
25 Feb 2021, 09:25Old mutual are *******! How do you debit me after I have sent through cancellation? On the 23rd of February 2021 your agent called me and I clearly told him that I want to cancel my policy with you. He understood everything and advised me to send through the relevant documents which I did. He then told me it would take 4days for my money to reflect in my account. To my surprise this morning I'm being debited by old mutual again! What nonsense is this? This company is absolutely ****. I want my money and cancel my policy don't forget the R525 you took this morning.
AM
Asanda M's update25 Feb 2021, 09:25
Reviewer Update
Old mutual are *******! How do you debit me after I have sent through cancellation? On the 23rd of February 2021 your agent called me and I clearly told him that I want to cancel my policy with you. He understood everything and advised me to send through the relevant documents which I did. He then told me it would take 4days for my money to reflect in my account. To my surprise this morning I'm being debited by old mutual again! What nonsense is this? This company is absolutely ****. I want my money and cancel my policy don't forget the R525 you took this morning.