FS
Faywin S

1 reviews | Active since Aug 2019

12 Mar 2026, 11:00

****ed

Morning I would like to find out how you guys got a hold of my Persal number cause I received my payslip and toy surprise I see you guys take almost R300 from my persal who opened this policy under my name cause I never took out anything with you guys I wil not be leaving this matter like this I need answers and I need my money taken from me to be reimbursed I hope to hear from you soon or else you guys Wil hear from my attorneys

0
Replies (25)
Old Mutual
Old Mutual's reply12 Mar 2026, 13:01
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
FS
Faywin S's update12 Mar 2026, 13:07
Reviewer Update
Please do so I need this sorted Asap!
Old Mutual
Old Mutual's reply12 Mar 2026, 13:14
Official
Our team will be in touch.
FS
Faywin S's update13 Mar 2026, 09:36
Reviewer Update
Good morning

I am waiting on you guys like I said I need this sorted Asap!
Old Mutual
Old Mutual's reply13 Mar 2026, 13:25
Official
Good day Faywin,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
FS
Faywin S's update13 Mar 2026, 14:40
Reviewer Update
You guys keep repeating the same message over and over,I must keep on reaching out to you guys not once have I received a call or anything what business is this I mean this is a serious matter of ***** that was committed and I must keep on coming to my review to get your attention cos you guys are not even acknowledging my emails am sending
Old Mutual
Old Mutual's reply13 Mar 2026, 15:23
Official
Hi Faywin, we sincerely apologise for the frustration this has caused. We understand how upsetting it is to feel unheard, and this is not the experience we want for our clients. We will be in touch as soon as there is feedback regarding this.
FS
Faywin S's update13 Mar 2026, 16:08
Reviewer Update
You guys want to play games with me and why are you guys not calling me do you want me to attach my last two months payslip so that you can see ur debits cause maybe you think I can't read or something I want my money you guys are taking I swear if you debit my money again this month it won't end well I didn't sign up for this **** now I must fill forms use my petrol and money to to drive and to print,you guys think am playing games I want someone in charge at old mutual to call me cause I said ***** has been committed and it seems you guys take it lightly

***

I wil be waiting
Old Mutual
Old Mutual's reply13 Mar 2026, 16:24
Official
Good day, Faywin S

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management
FS
Faywin S's update13 Mar 2026, 16:36
Reviewer Update
So what are u saying I must go print that form and then what cause I said can someone please contact me that is in charge a telephone conversation is far better then this back and forth email
Old Mutual
Old Mutual's reply13 Mar 2026, 16:41
Official
We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management
FS
Faywin S's update13 Mar 2026, 16:48
Reviewer Update
Thank you am looking forward to that call!
FS
Faywin S's update14 Mar 2026, 12:10
Reviewer Update
Good afternoon

Just wanted to inform you guys on this platform that all my documents was sent as requested,cause I know you don't respond to emails so I've send everything il hear from you what the way forward is
Old Mutual
Old Mutual's reply14 Mar 2026, 12:44
Official
Good Day Faywin,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
FS
Faywin S's update16 Mar 2026, 13:29
Reviewer Update
Good afternoon

Any feedback?
Old Mutual
Old Mutual's reply16 Mar 2026, 15:53
Official
Hi Faywin Stellenberg

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards,
Old Mutual Complaints Management
FS
Faywin S's update17 Mar 2026, 09:55
Reviewer Update
Good morning

Can I please ask that you guys outvolve me in your investigations,I only want my money and the so called policy cancelled.

Old mutual you guys are really starting to annoy me you send me an email where I can send an email to find out the progress,well yesterday I sent an email to the email address that was given til now no response if you guys want to protect whoever it won't work cause not 1 call from you guys to apologize for your employees nonsense they created on top am sitting here stressing my ass off cause you guys Wil debit my persal again month end

Please exclude me from your investigations and pay me my money you took which I never gave consent to
Old Mutual
Old Mutual's reply17 Mar 2026, 11:17
Official
Good Day Faywin,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
FS
Faywin S's update17 Mar 2026, 11:20
Reviewer Update
Am laying a formal complain against this **** place I've send all the ****en documentation you stil want me to refill a ****en form and include policy numbers don't **** with me I did what you asked am not ****en filling no forms you want to ****en play games il show you now
FS
Faywin S's update17 Mar 2026, 11:21
Reviewer Update
How many ****en times must I repeat myself I did not open any ****en policy with you
Old Mutual
Old Mutual's reply17 Mar 2026, 13:35
Official
Hi Faywin,

We understand your frustration regarding your complaint. Please note one of our complaints assessors has reached out and providing assistance via email.
FS
Faywin S's update17 Mar 2026, 14:00
Reviewer Update
Like I told that assessor that I won't be resending the *****ulent complain form, already I spend money on petrol and to print in order to get this matter resolved then to come again and send me the same forms to go print again,I am nobody's fool I must run like a headless chicken up and down as if I asked for this nonsense you guys said since I don't have any policy numbers I must leave it blank on the application form now u resending the form with the policy number for me to go print and fill it in on the form who are you playing for a fool,another day is almost gone,you guys did nothing in order to resolve this
FS
Faywin S's update17 Mar 2026, 14:03
Reviewer Update
But like I said it's fine you guys did absolutely nothing to assist I know what to do next don't worry
FS
Faywin S's update17 Mar 2026, 14:03
Reviewer Update
As long as I have all communication that states how am struggling to get assistance from this place am good
Old Mutual
Old Mutual's reply17 Mar 2026, 14:34
Official
Good day, Faywin S.

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management