Easy to deposit but impossible to withdraw, **** and ****ty company

I signed up for a tax-free investment account and it was supposed to be that only, but my financial advisor (Batebang Moholi) signed me up for a pension/retirement fund. Even after sending multiple emails since April 2022 requesting for the cancellation of my policy, they still continued to debit my account. Yesterday I tried to go withdraw again after they failed to find my policy last time, and to my amazement, I spent an hour sitting before I was given any attention at Savannah Mall (Polokwane) branch. Even the FAIS people said I should have reported that financial advisor but I thought I shouldn't go too hard on them. Guess I was wrong. Now they could see my funds that I contributed but I was told a lot of bs like "we can't find your policy number", and "why did you register over the phone?" , and "let us call the guy who signed you up", and "you can't send us an email and we don't accept flash drives", and "we can't print your document for you go and pay somewhere else", and "let me ask the manager if you can send us something via email, and "let me go to the bathroom I'm coming back I won't take time", "come back tomorrow". Like I mean which business in the 21st century doesn't have an email? If you don't want viruses from flash/USB drives, which I totally understand, at least have an email address for the branch. Like how are we supposed to send you electronic documents. And what kind of banking facility can't even print something for their client they rather chase them out first? If you ignore this review you totally don't know what's good for you. **** and ****ty company.