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Fay B

1 reviews | Active since Jul 2016

25 Jul 2016, 06:47

Early Settlement but no discounted rate

<p>I called old mutual to have my 2 loans with them settled. The consultant emailed the settlement through to me, with no discounted rate or anything. I asked when I initially app**** that If I need to have this account settled earlier will a discounted rate for settlement be offered, and I was assured that if I pay early that a discounted rate for settlement will be app****. I received a settlement letter with the exact same amount on that I owed them. I rep**** asking if I could pleae get a discounted rate, and there was no reply, not even so much as we will look into the matter for you. Even when I called in the consultant refused to hear anything I say or offer to help me and try sort something for myself. Old mutual is of no help, all there false advertising to get the business and not keeping to their words... Will not suggest taking a loan from them, EVERRRRR!!!!!!!!!</p>

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Replies (2)
Old Mutual
Old Mutual's reply25 Jul 2016, 06:54
Official

Good day Fay

Thank you for the review.

I am sorry for the inconvenience this has caused you. We will investigate (listen to the calls, etc) and resolve with you directly.

Regards,

Colleen Aanhuzen

Old Mutual
Old Mutual's reply05 Aug 2016, 08:41
Official

Dear Faheema

I refer to our telephone conversation this morning. I am sorry that you had to resort to the website to have this matter resolved. I am glad to hear that this matter was resolved and that you were happy with the outcome.

I hope that future dealings with us will be more positive.

Kind regards

ColeenAanhuizen

Complaints Management