Early policy deduction and outstanding policy documents

Last week on the 24th of April I received a notification from the bank informing me that one of the policies i have with old mutual had deducted money bank account on the 23-04-2020. To my surprise as this was not the agreement date so i mailed the consulted who helped me take the policies so very early that day toassist me and look into this and sort it out as i was going to use that money for something else he never did. He just rep**** to me later that evening stating the policy name that deducted on my account, a questioned i never asked him and that was his reply and i never heard from him again. I had also asked him about the documents that explain in detail what my policies entail, like the terms and conditions, beneficiary, etc but never got an answer for that. I have asked him previously for these documents as i also need to have a copies but he only sent me the forms that i filled in. Other insurance companies send these docs without being asked but old mutual does not do this. This is not the first time i take out policies so i know how this works and I should not be following a company for something i am paying for. Seems to me he does not know what he doing and only cares about the commission he made with my policies. I need those documents and i need an answer as to why the policy money was deducted early as this was not the agreed date?