JM
Joseph M
1 reviews | Active since Oct 2011
26 Aug 2025, 12:18
Early debit order
I've been having a policy with Old Mutual for the past 4 years, The policy has never skipped or missed a payment since 2021, The agreed debit order date has been the 21st of each month, but this time in 2025 August, they debited my account on the 20th of August resulting in a failed debit order. This caused my bank to charge me R150 for a failed debit order. I believe this was an error from Old Mutual, and I need to be refunded for the R150 because it is not my fault, they breached the contract when they debited my account before the actual debit order date.
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Replies (3)
Old Mutual's replyOfficial
26 Aug 2025, 12:35Good day Joseph,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Aug 2025, 12:35
Official
Good day Joseph,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
JM
Joseph M's updateReviewer Update
03 Sept 2025, 08:09Thank you so much the money has been refunded...
JM
Joseph M's update03 Sept 2025, 08:09
Reviewer Update
Thank you so much the money has been refunded...
Old Mutual's replyOfficial
03 Sept 2025, 09:24Good day Joseph
We are happy to hear that your matter has been resolved and funds refunded. Thank you for your patience and understanding during this process.
Kind regards
Old Mutual Complaints Management
We are happy to hear that your matter has been resolved and funds refunded. Thank you for your patience and understanding during this process.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Sept 2025, 09:24
Official
Good day Joseph
We are happy to hear that your matter has been resolved and funds refunded. Thank you for your patience and understanding during this process.
Kind regards
Old Mutual Complaints Management
We are happy to hear that your matter has been resolved and funds refunded. Thank you for your patience and understanding during this process.
Kind regards
Old Mutual Complaints Management