Earlier than the agreed-upon debit order date.

I am writing to bring to your attention an issue regarding the processing of my recent debit order. It has come to my attention that funds were deducted from my account today, which is earlier than the agreed-upon debit order date.

This unexpected deduction has caused inconvenience, as not everyone receives their income or bonuses on the 15th of the month. The early processing of debit orders without prior notice disrupts financial planning and is not in line with our agreement.

I kindly request that you: • Investigate why this happened and ensure that future deductions are made on the agreed date. • Reverse the premature debit, if possible, and reprocess it on the correct date.

I trust that you value your customers and will work to resolve this matter promptly.