SM
Siphokazi M

1 reviews | Active since Jun 2025

18 Jun 2025, 13:09

***

I noticed a *****ulent policy of R323 on my payslip in April,reported it,was told it will be removed.In May I received my payslip,only to find out they added another *****ulent policy of R486 on top of the one started in April,I reported to old mutual and they promised to remove them and refund me my money.In my June payslip I noticed the one for R486 has been removed but the one for R323 is still there.I was refunded the one for R323 but not the one for R486, I keep getting stories,my emails also get ignored.This is not the first time old mutual does this,In 2020 I couldn't bury my father because of old mutual 💔💔💔💔

0
Replies (1)
Old Mutual
Old Mutual's reply18 Jun 2025, 13:39
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management