dysfunctional / absent hotline

Item: Old Mutual
Rating: 1
Author: Nicolas R

OldMutual Superfund hotline *** not functional, call 'technically' answered but served with complete silence... impossible to get hold of anyone

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

31 Aug 2022, 11:01

Dear Nicolas

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Best regards,

Old Mutual's reply31 Aug 2022, 11:01

Official

Dear Nicolas

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Best regards,

Nicolas R's updateReviewer Update

31 Aug 2022, 11:30

solved thank you, it took many hoops, but I eventually got what I needed.
note that your staff/call center works under unpleasant conditions (very high noise level)

Nicolas R's update31 Aug 2022, 11:30

Reviewer Update

solved thank you, it took many hoops, but I eventually got what I needed.
note that your staff/call center works under unpleasant conditions (very high noise level)

Old Mutual's replyOfficial

31 Aug 2022, 11:41

Dear N Rolland

Thank you for your Hellopeter comment, informing us that the matter has been resolved.

Kind regards

Best regards,

Old Mutual's reply31 Aug 2022, 11:41

Official

Dear N Rolland

Thank you for your Hellopeter comment, informing us that the matter has been resolved.

Kind regards

Best regards,