Dying and desperate for help.

Hello Peter

I am so distraught and disappointed in the treatment and service from Old Mutual, especially at such a ********** time, the loss of a loved one in a tragedy that seems to be a daily occurance in our country and I thought Old Mutual would be there for me as I prepared for such a day by taking a policy with them. One of the terms is that the waiting period for a death claim is 6months for natural causes and immediate cover for an accidental death. In September when I made my claim I was told that I should wait for a payout within 48hours, that wasnt the case till today, all I'm getting when I contact them is the claim is still in the assessment stage. I am a breadwinner at home, and I've been forced to take loans to bury my nephew who was like a son to me. I've contacted Old Mutual numerous times and have never received a detailed answer as to why I have not received the payment. I am drowning in debt, I don't even know if I'll be able to continue paying policies for the rest of my family but what do if someone else dies.