Duplicate Debit on Policy – Customer Forced to Reverse and Incur Costs

I have a Greenlight LifeCover policy with Old Mutual. On 4 May 2026, my account was debited twice for R134 instead of once, resulting in a total deduction of R268 which resulted in bank charges.

Due to this error, I reversed the duplicate debit through my bank to prevent further financial impact. This reversal resulted in bank charges, which were incurred solely because of your incorrect double debit.

For clarity, the duplicate debit has already been reversed. However, I now require: • Full reimbur*****t of the bank charges incurred as a result of this error • A clear explanation of how this occurred • Confirmation of measures in place to prevent a recurrence

This situation reflects poorly on your debit order processes and has caused unnecessary inconvenience.

If this matter is not resolved promptly, I will escalate it to the National Financial Ombud Scheme South Africa. I expect urgent resolution.