Dread disease claim

On behalf of my mother I logged a claim with old mutual for dread disease as part of her life cover, got the relevant forms that I sent to Greys hospital where the insertion of pacemaker was done, due to Covid 19 only got them back March 2021 and I immediately sent through to old mutual, two months later they sent the same forms back which I again sent back with the notification that these are the same forms. Not satisfied with their service.