AF
Andrea F
1 reviews | Active since Jun 2025
18 Jun 2025, 08:19
Doubt debit refund in “motion”
Being double debited for a policy for the last 3 months. They refunded me the money the last two months within a week. But this month they still have not been refunded and the debit order went off the 2nd June 2025. I was told the issue is being resolved and the refund is in “motion”.
It’s nearly time for the next debit order to go off- and must I know put my money else where so you don’t double debited again? And cause an inconvenience for me?
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Replies (1)
Old Mutual's replyOfficial
18 Jun 2025, 08:35Dear Andrea F,
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience caused by the ongoing delay in processing your refund. We understand how frustrating it can be to deal with double debits, especially when they impact your financial plans.Please rest assured that we are actively working to resolve this issue and expedite your refund. Our team has been informed of the situation and is doing everything possible to ensure the refund is processed promptly.Your satisfaction is very important to us, and we're committed to resolving this matter swiftly.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience caused by the ongoing delay in processing your refund. We understand how frustrating it can be to deal with double debits, especially when they impact your financial plans.Please rest assured that we are actively working to resolve this issue and expedite your refund. Our team has been informed of the situation and is doing everything possible to ensure the refund is processed promptly.Your satisfaction is very important to us, and we're committed to resolving this matter swiftly.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Jun 2025, 08:35
Official
Dear Andrea F,
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience caused by the ongoing delay in processing your refund. We understand how frustrating it can be to deal with double debits, especially when they impact your financial plans.Please rest assured that we are actively working to resolve this issue and expedite your refund. Our team has been informed of the situation and is doing everything possible to ensure the refund is processed promptly.Your satisfaction is very important to us, and we're committed to resolving this matter swiftly.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience caused by the ongoing delay in processing your refund. We understand how frustrating it can be to deal with double debits, especially when they impact your financial plans.Please rest assured that we are actively working to resolve this issue and expedite your refund. Our team has been informed of the situation and is doing everything possible to ensure the refund is processed promptly.Your satisfaction is very important to us, and we're committed to resolving this matter swiftly.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
Best regards,