Double paying premiums

I'm tired of constantly calling your organization.As a call center consultant, you should create a note on the system so that the next person knows when the customer calls again.To think I sent an email with no response till now.Thinking we're approaching the end of the month and another double debit will go through when you reverse the premiums, God forbid something happens that you won't be able to aid, but I'm monitoring my policies and contacting to find out.I'm unsatisfied with your service.

On 01/04/2026, I contacted and spoke with one of your consultants about the premiums that had been debited from my account.On February 28, 2026, I paid double the premium for both plans, and I was told that for the month of March 2026. No premium will be deducted, and HE will activate the premium holiday, but to my amazement, the debit orders were processed..This feels like a daily *******.I don't think you, as a consultant, would want any organization to deduct so much money from your account as if my monthly bills were just old mutual plans.

Please double-check that there was a case logged for all of the premiums deducted this month, except for R255.00.

I WANT MY MONEY AND NO LONGER WANT YOU TO ACTIVATE PREMIUM HOLIDAY,it is also a deception.My mother was not properly advised, and she eventually was behind on her premiums.

Please see the attached bank statement and the highlighted amounts.

PREMIUMS FOR FEB 2026 28/02/2026-69 Extended(R600.00) Stop order 28/02/2026-Parent(R370.00) Stop order 28/02/2026-Parent(R370.00) Stop order

PREMIUMS FOR MATCH 2026 25/03/2026-Parents-(R255.00) Debit order 25/03/2026-Parents-266.00(Please note that I took this policy online since the one for R255.00 was cancelled and I was told that it cannot be reinstated) 25/03/2026-Parent (185.00) Debit order 25/3/2026-Extended(R285.00) Debit order 28/03/2026-Extended(R300.0) Stop order

NB: The stop order was set since you stopped debiting into my account until I called at the end of Feb 2026 it was re-activated.

So for March you debited R1 291.00 However for Feb 2026 I paid R1340.00

This is insane. I cannot be paying so much while my monthly premium for old mutual policies was R625.00.Please do something about this.